Frequently Asked Questions (FAQs)

We accept cash, checks, and E-transfer (preferred), you may send it to info@goldencleaners.ca.

Since our regular hours are from Mondays – Fridays only. We can consider working at weekends to accommodate your requests, but at a higher rate or additional fee.

We do weekly, bi-weekly, or monthly for residentials. Commercial cleanings may vary depending on the demand.

If you can tidy up, pick up toys/clutters, clear the sink and wash the dishes prior to our arrival we will be able to maximize our time on cleaning. Have a designated area or container for any trinkets of stuffs and Knick knacks we find while we clean, a small box or a drawer. We

For more extensive cleanings such as a deep clean and move in/move out cleaning, we do clean the inside windows that could easily be reached with a step ladder. For maintenance cleaning, we only clean what we can reach without the use of a step ladder.

No. This is not within our scope of work and is not covered by our insurance. These jobs require specialized equipment and training.

Our rates differ per job, it is affected by a lot of factors, such as the location, size of the property, demands of the job, etc. We do advise our clients to do a walkthrough of the house or commercial space with us so we can give a more accurate quotation. Only estimates will be

Stuff is going to happen. At one point or another — for whatever reason, one of us is going to need to reschedule our cleaning. Communication is key. Call, text, or email us as soon as you know there is a conflict, and we will do our best to reschedule your cleaning at the next

For residential cleaning, we will do our best to work out a schedule prior to the holiday. We can either clean before or after the holiday to accommodate your needs.

We do charge a $50 lockout fee if we have a confirmed appointment and cannot get in.