Yes, we are insured and can provide proof of insurance if requested. It is important to have insurance as it helps protect our clients, employees and business from risks and liabilities.

We enjoy having your pets around and use pet-friendly cleaning products. However, some of our products could be harmful to some animals, like bathroom cleaners. For efficiency and safety reasons, we recommend that pets be kept in a place where they feel safe and free of anxiety while we clean.

We do not clean up after your pets. If they accidentally make a mess while we clean, we will clean around them or if you would like us to clean up after them, we will charge a hazard fee of $25.

It is not necessary to be at home while we are there cleaning. If you have an alarm, make sure we have the key code so we can disarm the alarm when we arrive, and set it again when we leave. We will also need a house key if needed to access the job.

For commercial buildings, we will need a key or an access code to enter the building to clean.

We do charge a $50 lockout fee if we have a confirmed appointment and cannot get in.

For residential cleaning, we will do our best to work out a schedule prior to the holiday. We can either clean before or after the holiday to accommodate your needs.

Stuff is going to happen. At one point or another — for whatever reason, one of us is going to need to reschedule our cleaning. Communication is key. Call, text, or email us as soon as you know there is a conflict, and we will do our best to reschedule your cleaning at the next earliest convenience. We will do the same. As long as we have a 24-hour notice there will be no $50 cancellation charge.

We encourage our clients to inform us when any of their family members are sick, so we can cancel, and we will do the same if we get sick. This prevents us from transmitting germs from one home to another. We value our clients and employees’ health and safety.

If possible, cancel within office hours, this enables us to respond promptly.

Our rates differ per job, it is affected by a lot of factors, such as the location, size of the property, demands of the job, etc. We do advise our clients to do a walkthrough of the house or commercial space with us so we can give a more accurate quotation. Only estimates will be given by phone and email (rates could still vary depending on the factors mentioned above).

No. This is not within our scope of work and is not covered by our insurance. These jobs require specialized equipment and training.

For more extensive cleanings such as a deep clean and move in/move out cleaning, we do clean the inside windows that could easily be reached with a step ladder. For maintenance cleaning, we only clean what we can reach without the use of a step ladder.

If you can tidy up, pick up toys/clutters, clear the sink and wash the dishes prior to our arrival we will be able to maximize our time on cleaning.

Have a designated area or container for any trinkets of stuffs and Knick knacks we find while we clean, a small box or a drawer.

We strongly suggest providing your own vacuum cleaner. This will avoid cross contaminating your floors if for instance, your home has kids and does not have pets and the vacuum cleaner that will be used is used in a home that has pets, this will most probably cause health problems, and that is what we want to avoid.

We do weekly, bi-weekly, or monthly for residentials.

Commercial cleanings may vary depending on the demand.

Since our regular hours are from Mondays – Fridays only. We can consider working at weekends to accommodate your requests, but at a higher rate or additional fee.

We accept cash, checks, and E-transfer (preferred), you may send it to info@goldencleaners.ca.